Tracking ID will be provided to you once released to carrier. Items are typically shipped within one day of order, if not sooner. All guitars are thoroughly tested here and well do our best to list any known troubles in the condition section above.
Items are shipped with insurance, and signature required. Made by the Matsumoku factory in Japan in 1977, the Aria Pro II ST-600 was their top end Stratocaster build. You can message us, chat with us via our main site, or via email is very important to ensure our team has approved your return before shipping the item back.Īll items are carefully packed and shipped via the following shipping providers: Ultimately, you will want to contact us about your item to get the preferred return shipping address. On a preference-based return, typically the buyer would be responsible for purchasing the return shipping label, as well as coordinating return shipping logistics with the carrier. If the item you purchased arrived damaged by shipping, and you reported the issues to us within 7 days of delivery, we would be responsible for the return shipping costs. Who is responsible for return shipping costs? Once the item is back in our warehouse's possession, your refund should be initiated in 48 hours. Once approved, ship the item back to our warehouse (unless a partial refund or other arrangements were discussed). photos, video) of any issues once they are encountered and email us with that a refund on the order.Īllow us 24-48 hours to respond to any request. What are the steps of getting a refund/return started?
We need you to contact us first, as the majority of issues are resolved between discussing with our team.Īnything outside of that 7-day window, or a situation that is not damaged/not as described, does not apply to the policy.Īs far as manufacturer warranties, that would be dependent on the item itself, and what each item and manufacturers offers with each specific listing. If anything arrives damaged or not as described, you just need to contact us within 7 days of delivery with documentation of the issues. All purchases on the site are backed by our 7 Day Buyer Protection.
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